Legal & trust
Grievance redressal
Last updated: 25 October 2026
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about content on Kissa, your account or your personal data with our Grievance Officer.
Grievance Officer
To be appointedGrievance Officer under the Information Technology Rules, 2021Email: grievance@kissa.appAddress: Address to be published before launchTimelines
| Step | Timeline |
|---|---|
| Acknowledgement | Within 24 hours of receipt |
| Resolution | Within 15 days of receipt |
| Content exposing a person's private area, nudity or sexual act, or impersonation (incl. morphed images) | Action to remove or disable access within 24 hours |
| Requests to remove unlawful content under Rule 3(1)(b) | Acted on within 72 hours |
For quick help with the app, payments or your account, try Help first. To report a story, comment or creator, you can also use Report in the app.
File a grievance
We use what you send only to handle your grievance, as described in our Privacy Policy.
Escalation
If you're not satisfied with the resolution, you may appeal to the Grievance Appellate Committee constituted by the Government of India (gac.gov.in) within 30 days of our decision. For personal data complaints, you may approach the Data Protection Board of India.