Refund Policy

Overview

• The first 3 episodes of every story are free, and translation is always free — so you can try before you pay.
• The price is shown before every purchase and every episode unlock.
• Payments are processed by Google Play. Kissa never receives your card, UPI or bank details.

Google Play refunds

Because purchases are processed by Google, refunds are handled under Google Play's refund policy. Within 48 hours of a purchase you can usually request a refund directly from Google:

1. Go to play.google.com/store/account/orderhistory and sign in with the Google account you used.
2. Find the Kissa order and choose Request a refund (or Report a problem).
3. Follow the steps. Google will email you its decision.

After 48 hours, contact us (below) and we'll review your request.

Coins

• If a coin purchase is refunded, the coins are removed from your wallet. If you've already spent them, episodes unlocked with them may be locked again, or your balance may go negative until topped up.
• Coins already spent on unlocking episodes are generally not refundable, except where an episode failed to play or was removed shortly after you unlocked it — in that case we restore the coins.
• Coins have no cash value and can't be exchanged for money or transferred.

Subscriptions and cancelling

Subscriptions (₹49/month or ₹299/year) renew automatically until you cancel. To cancel:

1. Open the Google Play Store app.
2. Tap your profile icon → Payments & subscriptions → Subscriptions.
3. Select Kissa → Cancel subscription.

You keep access until the end of the period you've paid for. We don't give partial refunds for unused time, except where required by law or Google Play policy. Deleting the app or your Kissa account does not cancel a Google Play subscription — cancel it in Google Play first.

Refunds from Kissa

We will restore coins or arrange a refund where:

• you were charged but coins or the subscription never appeared (after we verify the Google Play order);
• you were charged twice for the same purchase;
• an unlocked episode never played because of a fault on our side;
• the law requires it.

Send us your Google Play order ID (it starts with GPA.), the phone number on your Kissa account and a short description. We reply within 7 working days. Approved refunds are made through Google Play to your original payment method.

Creation credits

If a story generation fails, the credits reserved for it are refunded automatically. Free starter credits have no cash value and can't be refunded.

Contact

Email support@kissa.app or see Help. For unresolved complaints, use our grievance form.